Faq

Where GetTheFax.net is located?

Our network of product fulfillment centers spans across the United States. Each center meticulously audits, prepares, and professionally packages products onsite. These items are then shipped nationwide for a flat rate of only $199.

Which brands do we offer?

We offer top brands like Ricoh, Xerox, Canon, Kyocera, Toshiba, Konica Minolta, Sharp, HP, Savin, Lanier, KIP, Kodak, OCE and many others.

Our no sponsor policy

GetTheFax.net adheres to a strict “No Sponsor Policy” to maintain impartiality and integrity. We do not accept sponsorships or payments from external entities for product placement or promotion. Our product recommendations are solely based on quality, relevance, and customer satisfaction. This ensures that our customers receive unbiased and reliable information, empowering them to make informed purchasing decisions. We prioritize transparency and trust, providing a fair and authentic shopping experience for all.

What makes us better than the competition?

What sets us apart from the competition is our unwavering commitment to customer satisfaction. We prioritize delivering exceptional service, high-quality products, and a seamless shopping experience. Our dedication to innovation ensures that we stay ahead of industry trends, offering cutting-edge solutions tailored to our customers’ needs. With a focus on transparency, reliability, and integrity, we build trust with our customers, earning their loyalty and satisfaction. Our personalized approach and attention to detail set us apart, making us the preferred choice in a competitive market.

Why should you buy from us?

Buy from us for unmatched quality, personalized service, and competitive prices. We prioritize your satisfaction, offering top-notch products backed by rigorous quality checks. Our transparent approach ensures confidence in your purchase, with easy ordering and hassle-free returns. With a customer-centric focus, we provide personalized support to address your needs promptly. Stay ahead with our innovative solutions tailored to meet your evolving preferences. Experience the difference with us – your trusted partner for excellence and reliability.

Who will install the device that you buy?

We collaborate with a nationwide network of highly skilled service technicians spread across United States.

How much does it cost to install the device you bought from us?

For just $295, we professionally install and network the office printers you purchase from us. Additionally, we offer a complimentary 30-day installation warranty to ensure the setup is completed to your satisfaction.

What is included in the installation cost?

Our dedicated service technician(s) will assemble your office printer and conduct comprehensive networking with up to three workstations (extended for a nominal fee). Our complimentary 30-day installation warranty ensures the setup is flawless and optimizes the copy quality of your unit.

Do we guarantee the device installation?

Our complimentary 30-day installation warranty ensures that the installation will be completed accurately and to your satisfaction.

What is the delivery time?

Our standard delivery typically spans 10 to 20 business days. While these are estimated times, we make every effort to adhere to them.

What is the delivery cost?

We offer nationwide shipping at a flat rate of just $199.

Can the device get damaged during the shipment?

Each office printer we ship is protected by our transport warranty. If any printer sustains damage during transportation, it is fully insured, and we will cover the cost of repairs or replacement at no expense to you. No questions will be asked.

Can you send the device faster?

Certainly. We can expedite your order by crating your unit and arranging transportation via a common carrier. Please note that additional charges may apply, and there could be an increased risk of damage, although it will still be covered by warranty.

How long is the warranty?

Our product warranty extends for a full two years and can also be extended upon request.

What does the warranty covers?

Our comprehensive 2-year product warranty encompasses all electronic and mechanical components, including but not limited to motors, circuit boards, power supplies, display panels, print controllers, document feeders, drawers, and finishers, among others. For further information, please refer to our warranty statement.

What is the price of 2-year warranty?

The price of our office printers and digital presses includes the cost of our 2-year product warranty.

Can I get an extended warranty?

Certainly. The prices for extended warranties vary based on the model. Please inquire with your customer representative for details on the cost of our extended 5-year warranty options.

What payment methods do we accept?

We accept payments made through VISA, MasterCard, PayPal, wire transfers and company checks.